FAQ - Quick answers from TransformU

Orders can only be cancelled on the same calendar day they are placed. Once the day ends (00:00), cancellation is no longer possible under any circumstances. Contact us immediately with your order ID.

We accept common online payments for India. You’ll see available options at checkout. All transactions are secured and encrypted.

Check spam first. If missing, email us with your order number and payment reference; we’ll confirm within 24–48 hours.

Declines usually come from the bank or card issuer. Try another method or contact your bank. If the amount was held, we’ll help with proof for a refund.

Only before the order leaves our nearest hub. Contact support immediately with the new address and order ID.

India-warehouse items: typically 2–7 business days. International origin (e.g., China/US): 7–15 or 10–20 business days depending on shipping type. Times shown on product pages are the best estimate.

We email tracking details once shipped. Use that tracking number or the Track Order page. If no update, message us with your order ID.

Free premium delivery applies for items stocked in our Indian warehouses or when cart value meets the free-ship threshold. Imported items may include shipping fees shown at checkout.

Delays happen. Check tracking first. If stalled >5 business days, contact support — we’ll investigate and update you within 24–48 hours.

Each scan is a status update (picked, in transit, at hub). Multiple scans are normal and show the parcel’s journey.

Eligibility is product dependent. Generally: damaged, defective, or wrong items are eligible. Personal/underwear and hygiene items are not returnable. See the product page for exact eligibility.

Request returns within 3 days of delivery for eligible items. Damaged or wrong items must be reported with photos/videos as proof.

If the return is due to our error (wrong/damaged item), we cover return shipping. For change-of-mind or ineligible returns, the customer pays the return shipping cost.

No. Change of mind returns are not accepted. Check product details carefully before ordering.

We process refunds within up to 15 days of receiving the returned item. Banks may add up to 7 business days for the amount to reflect in your account.

Photos and short videos showing the issue and packaging are required. Keep items unused and in original packaging where possible.

Report within 3 days with photos/videos. If we confirm the fault, we’ll replace or refund and cover return shipping.

Some items include manufacturer warranty, check the product page. We assist with warranty claims when available.

Email us at transformuelite@gmail.com. Response time is 24–48 hours. For order issues include your order ID and photos/videos where applicable.

Use the My Account page to update details. For login or order problems, email support with your registered email and a brief description.

We source items that meet our quality standards. If a product arrives damaged or not as described, we’ll handle repair, replacement or refund per our returns policy.